{"id":9562,"date":"2026-03-07T18:28:59","date_gmt":"2026-03-07T18:28:59","guid":{"rendered":"https:\/\/junkerapp.it\/?post_type=servizi&#038;p=9562"},"modified":"2026-05-04T13:50:34","modified_gmt":"2026-05-04T13:50:34","slug":"junker-assistant","status":"publish","type":"servizi","link":"https:\/\/www.giunko.com\/en\/servizi\/junker-assistant\/","title":{"rendered":"Junker Assistant"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_da6c846a height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_1d930c08\"><div class=\"vc_column-inner\"><div class=\"w-separator us_custom_8143f49a size_custom\" style=\"height:122px\"><\/div><div class=\"wpb_text_column us_custom_8b3d6790 has_text_color\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center;\"><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5Ijoia240bXpuSjBwc3hNeGl2Um5FaVByYSIsInBhc3RlSUQiOjE0NzYxNDM1NjIsImRhdGFUeXBlIjoic2NlbmUifQo=(\/figmeta)--&gt;\">Junker Assistant<\/span><\/h1>\n<\/div><\/div><div class=\"w-separator us_custom_8143f49a size_custom\" style=\"height:122px\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_9a21c30c height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_1dda2558 has_bg_color\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_a634aa39 has_text_color\"><div class=\"wpb_wrapper\"><h2><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5Ijoia240bXpuSjBwc3hNeGl2Um5FaVByYSIsInBhc3RlSUQiOjQ0MDA0NTU1MywiZGF0YVR5cGUiOiJzY2VuZSJ9Cg==(\/figmeta)--&gt;\"><\/span>The zebra that talks to you<\/h2>\n<\/div><\/div><div class=\"wpb_text_column us_custom_0e02fe25 has_text_color\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Junker launches a service that transforms the relationship with users, reducing the workload on call centers and making information more accessible to tourists and foreign residents.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_4772ad6f height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_7-5 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3.9rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-video us_custom_213e151c align_center ratio_16x9 has_border_radius has_iframe\"><div class=\"w-video-h\"><iframe title=\"Youtube video player\" src=\"\/\/www.youtube.com\/embed\/0UZtwE1WjCo?autoplay=1&controls=1&origin=https:\/\/www.giunko.com\/en\/&loop=0&mute=0\" allowfullscreen=\"1\" loading=\"lazy\"><\/iframe><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_8b3d6790 has_text_color\"><div class=\"wpb_wrapper\"><h4>Discover now<\/h4>\n<h1>Junker Assistant!<\/h1>\n<p>In this demo, it answers you in Bulgarian and French, but Junker&#8217;s AI speaks 27 languages. Discover how Junker Assistant helps you with waste sorting!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_64d96aed height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_c4f55d15\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_16a1102c via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container us_custom_eecd5a9b\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_top default_align_none laptops_align_none tablets_align_none mobiles_align_center\"><div class=\"w-image us_custom_3b6407be has_height align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"690\" height=\"517\" src=\"https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/J-Assistant-per-CS-690x517.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/J-Assistant-per-CS-690x517.png 690w, https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/J-Assistant-per-CS-300x225.png 300w, https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/J-Assistant-per-CS.png 802w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle align_none\"><div class=\"wpb_text_column us_custom_d98eb4eb\"><div class=\"wpb_wrapper\"><h3>We started from the obligation to inform citizens<\/h3>\n<\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column us_custom_d98eb4eb\"><div class=\"wpb_wrapper\"><p data-start=\"0\" data-end=\"161\">The effectiveness of environmental hygiene services, particularly the quality of separate waste collection, depends on proper information and citizens\u2019 behavior.<\/p>\n<p data-start=\"163\" data-end=\"223\" data-is-last-node=\"\" data-is-only-node=\"\">But the assistance to users is still a complex and costly process.<\/p>\n<\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_16a1102c via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container us_custom_eecd5a9b\"><div class=\"vc_column-inner\"><div class=\"w-separator size_huge\"><\/div><div class=\"w-hwrapper valign_top default_align_none laptops_align_none tablets_align_none mobiles_align_center\"><div class=\"w-image us_custom_3b6407be has_height align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"690\" height=\"559\" src=\"https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/jASSISTANT-ENG-690x559.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/jASSISTANT-ENG-690x559.jpg 690w, https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/jASSISTANT-ENG-300x243.jpg 300w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_small\"><\/div><div class=\"w-hwrapper valign_middle align_none\"><div class=\"wpb_text_column us_custom_d98eb4eb\"><div class=\"wpb_wrapper\"><h3>Can we improve citizen assistance?<\/h3>\n<\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column us_custom_d98eb4eb\"><div class=\"wpb_wrapper\"><p>Despite digitalization efforts, user support in the environmental sector is still plagued by critical issues that negatively impact operational efficiency and citizen experience, such as:<\/p>\n<ul>\n<li>difficulty in accessing information and long waiting times (never less than 50 seconds in traditional call centers)<\/li>\n<li>language compatibility Issues<\/li>\n<li>inaccurate information and dispersion<\/li>\n<li>limited service hours<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_d068f82c height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_1dda2558 has_bg_color\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_606c459c has_text_color\"><div class=\"wpb_wrapper\"><h3><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5Ijoia240bXpuSjBwc3hNeGl2Um5FaVByYSIsInBhc3RlSUQiOjYwNTA5MjM0OCwiZGF0YVR5cGUiOiJzY2VuZSJ9Cg==(\/figmeta)--&gt;\"><\/span>Features<\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column us_custom_c760fe04 has_text_color\"><div class=\"wpb_wrapper\"><p><strong>Junker Assistant represents the evolution of the assistance service<\/strong>, integrating Artificial Intelligence directly into the Junker App to obtain a digital and enhanced version of the eco-desk.<\/p>\n<p><strong>1. Virtual Assistant always sccessible in App<\/strong>: it is integrated directly into the Junker ecosystem and can be used in both text chat and audio mode.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_821ea863\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_a841fec5 has_height has_ratio align_left\"><div class=\"w-image-h\"><div style=\"padding-bottom:66.6667%\"><\/div><img decoding=\"async\" width=\"1600\" height=\"1600\" src=\"https:\/\/junkerapp.it\/wp-content\/uploads\/2026\/03\/zebra-assistant-allo-sportello.jpeg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_637f48a0 via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_d64c256d has_bg_color\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p><strong>2. Immediate responses and continuous assistance:<\/strong> our AI provides instant, updated and timely answers, guaranteeing a 24-hour service.<\/p>\n<p><strong>3. Certified and Local Information Base:<\/strong> the assistant relies exclusively on the documentation provided by the waste company, ensuring accuracy and adherence to local disposal rules.<\/p>\n<p><strong>4. Instructive Multilingual Support<\/strong>: Junker Assistant responds in all languages, facilitating access to information for tourists and foreign communities, overcoming communication barriers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container hide_on_mobiles\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_6b62dda9\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\"><span class=\"ts-alignment-element\" id=\"tgtAlignment_0\" data-is-focusable=\"true\">Why<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_1\" data-is-focusable=\"true\">adopt<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_2\" data-is-focusable=\"true\">Junker<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_3\" data-is-focusable=\"true\">assistant<\/span><\/h2>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:4rem;\"><div class=\"wpb_column vc_column_container us_custom_14bacf8c has_bg_color\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Benefits for companies<\/span><\/span><\/h3><div class=\"wpb_text_column us_custom_af814769 has_text_color\"><div class=\"wpb_wrapper\"><p><strong>Junker Assistant is immediate return on investment and optimization of the service:<\/strong><\/p>\n<ul>\n<li>High-performance and continuous assistance: it gives immediate answers about separate waste collection, calendars and active services, raising the perceived quality of service to the citizen.<\/li>\n<li>Lightening of the Contact Center: by intercepting the most standard requests, it helps to streamline the work of operators. This helps employees work more thoughtfully and effectively on complex requests..<\/li>\n<li>Greater Operational Efficiency: the reduction of errors by citizens contributes to improving the quality and quantity of waste collected.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_75dc87db has_bg_color\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Benefits for municipalities<\/span><\/span><\/h3><div class=\"wpb_text_column us_custom_af814769 has_text_color\"><div class=\"wpb_wrapper\"><p><strong>The impact on municipalities is particularly significant in terms of inclusiveness and management of external flows:<\/strong><\/p>\n<ul>\n<li>Total Inclusiveness and Support to Foreign Communities: Municipalities, especially those with a strong presence of foreign communities, get an assistance tool in all languages for residents.<\/li>\n<li>Multilingual Tourist Tutor: tourist municipalities finally have a tutor in all languages for visitors to download. This can be promoted, for example, through information provided to host of tourist accommodation, ensuring that the tourist can differentiate correctly, a crucial element for the management of urban decorum.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_small\"><\/div><h3 class=\"w-text us_custom_ad0f428d\"><span class=\"w-text-h\"><span class=\"w-text-value\">Benefits per citizens<\/span><\/span><\/h3><div class=\"wpb_text_column us_custom_9252bf78 has_text_color\"><div class=\"wpb_wrapper\"><p><strong>For the citizen, Junker Assistant simplifies access to services and information:\u00a0<\/strong><\/p>\n<ul>\n<li>Simplified and Immediate Access: it is always available on the smartphone and gives answers in a few seconds.<\/li>\n<li>Accuracy and Reliability: guarantees precise and verifiable answers, based on validated and geolocated data of the territory, provided by the waste company\/municipality<\/li>\n<li>Barrier-Free Support: Response in all EU languages, with the addition of Arabic, Russian and Chinese: no user will be alone.<\/li>\n<li>Smart and Interactive Tutor: it\u2019s always available to reduce errors and penalties, simplifying access to services and info like no other app in this sector.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\"><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5Ijoia240bXpuSjBwc3hNeGl2Um5FaVByYSIsInBhc3RlSUQiOjE2ODUzNjA4ODAsImRhdGFUeXBlIjoic2NlbmUifQo=(\/figmeta)--&gt;\"><\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_0\" data-is-focusable=\"true\">Contact<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_1\" data-is-focusable=\"true\">us<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_2\" data-is-focusable=\"true\">for<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_3\" data-is-focusable=\"true\">more<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_4\" data-is-focusable=\"true\">info<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_5\" data-is-focusable=\"true\">to<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_6\" data-is-focusable=\"true\">arrange<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_7\" data-is-focusable=\"true\">a<\/span><span> <\/span><span class=\"ts-alignment-element\" id=\"tgtAlignment_8\" data-is-focusable=\"true\">demo<\/span><\/h2>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-hwrapper valign_top stack_on_mobiles align_center\"><div class=\"w-btn-wrapper align_none\"><button class=\"w-btn us-btn-style_1 icon_atright\"><span class=\"w-btn-label\">+39 328 331 5647<\/span><i class=\"fas fa-phone\"><\/i><\/button><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1 icon_atright\" href=\"mailto:[sales@junkerapp.it]\"><span class=\"w-btn-label\">sales@junkerapp.it<\/span><i class=\"fas fa-envelope\"><\/i><\/a><\/div><\/div><div class=\"w-separator size_huge\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"author":4,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-9562","servizi","type-servizi","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Junker Assistant &#8226; junker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/junkerapp.it\/servizi\/junker-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junker Assistant\" \/>\n<meta property=\"og:url\" content=\"https:\/\/junkerapp.it\/servizi\/junker-assistant\/\" \/>\n<meta property=\"og:site_name\" content=\"junker\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/junkerapp\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-04T13:50:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/junkerapp.it\/wp-content\/uploads\/2025\/10\/Scarica-Junker.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1512\" \/>\n\t<meta property=\"og:image:height\" content=\"1479\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@junkerapp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/junkerapp.it\/servizi\/junker-assistant\/\",\"url\":\"https:\/\/junkerapp.it\/servizi\/junker-assistant\/\",\"name\":\"Junker Assistant &#8226; 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