The zebra that talks to you
Junker launches a service that transforms the relationship with users, reducing the workload on call centers and making information more accessible to tourists and foreign residents.
Discover now
Junker Assistant!
In this demo, it answers you in Bulgarian and French, but Junker’s AI speaks 27 languages. Discover how Junker Assistant helps you with waste sorting!
We started from the obligation to inform citizens
The effectiveness of environmental hygiene services, particularly the quality of separate waste collection, depends on proper information and citizens’ behavior.
But the assistance to users is still a complex and costly process.
Can we improve citizen assistance?
Despite digitalization efforts, user support in the environmental sector is still plagued by critical issues that negatively impact operational efficiency and citizen experience, such as:
- difficulty in accessing information and long waiting times (never less than 50 seconds in traditional call centers)
- language compatibility Issues
- inaccurate information and dispersion
- limited service hours
Features
Junker Assistant represents the evolution of the assistance service, integrating Artificial Intelligence directly into the Junker App to obtain a digital and enhanced version of the eco-desk.
1. Virtual Assistant always sccessible in App: it is integrated directly into the Junker ecosystem and can be used in both text chat and audio mode.
2. Immediate responses and continuous assistance: our AI provides instant, updated and timely answers, guaranteeing a 24-hour service.
3. Certified and Local Information Base: the assistant relies exclusively on the documentation provided by the waste company, ensuring accuracy and adherence to local disposal rules.
4. Instructive Multilingual Support: Junker Assistant responds in all languages, facilitating access to information for tourists and foreign communities, overcoming communication barriers.
