Ask your citizens for feedback on the waste collection service.
Junker surveys
In accordance with the law
In Italy, those responsible for waste collection, disposal, and management, as well as the municipalities that directly manage the service, are required to “periodically verify the quality and effectiveness of their services, including obtaining user feedback, and to ensure complete information regarding the methods and quality of service delivery.”
With Junker, everything becomes simple and immediate: simply insert a button that allows citizens to access surveys, questionnaires designed to gather feedback on the collection service.
Purpose of the surveys
The questionnaires are created by the Municipality and/or the Waste company and are available to all users located in the municipality in the Junker app. The objective is to anonymously collect data useful for evaluating:
- the quality of services perceived by users;
- the level of satisfaction with the services provided in the area of urban waste management;
- the effectiveness of the urban waste management system in relation to user needs.
Surveys’ topics examples
- the separate waste collection method;
- home services;
- the Ecosportello services and the fixed and mobile collection centers;
- the experience with the call center;
- the clarity of the payment slip;
- the effectiveness of the urban waste management system in meeting user needs.
Why choose Junker
Junker supports you in the survey’s dissemination with:
- Communications kit available in the admin dashboard
- Social media launch
Optionally:
- Press release for local media
- Local advertising plan
- In-app user feedback
- Local press office
